Charlie

Voice-Based Navigation Assistant

Overview

Within the vast field of retail, there are specialized areas like outdoor recreational gear. From our research we found that novice shoppers do a majority of surface-level research on color and style but lack information on technical information regarding safety and maintenance. Technical information is extremely important to understand because in some cases it could be the deciding factor of life and death. Our team designed Scout, an in-store tool that helps shoppers explore and learn about different products and activities and in turn make informed decisions. 

Scout is a white-label system, with hopes that the product can be used in other specialized areas of retail.

Role

UX Researcher

UX Designer

Director 

Editor

Timeline

1.5 Weeks

Team

Eugene Meng

Mai Bouchet

Marina Lazarevic

Siyi Kou

Shravya Neeruganti

Sponsored by

University of Washington, Seattle

SEE charlie IN ACTION

Process

RESEARCH

From our research we found that the majority of navigation systems today rely heavily on visual components. This is extremely dangerous as this kind of navigation tends to increase the cognitive load on the driver and therefore attention is taken away from actually driving and placed somewhere else. We found from our research that this division of attention has proved to be fatal.

Our team researching the navigation space.

problem space

"When drivers left their route intentionally, navigation systems produced 56% false acoustics and 65% false visual messages respectively."

 

1. Current navigation applications do not adapt well to changes. For example, if a driver chooses to deviate from a route, he/she will receive insufficient feedback or cryptic, unhelpful commands. 

2. Communicating intentions during a trip is difficult. Often it results in drivers needing to fumble with a touchscreen while driving which is dangerous. 

3. Information exchange loops are inadequate and existing navigation improvements do not focus enough on driver-device interactivity. 

Ideation

After conducting secondary research and understanding our problem space well, we found that the most promising navigation system would adapt to driver behavior and changes integrating multimodal capabilities such as tactile, audible, or visual to enhance voice interactions. Our team set out to find out how other sense modalities could be tapped into for our navigation system. Our team began to brainstorm ideas to explore how someone would interact with a navigation system.

Some of our team's concepts during ideation phase.

Design

After the ideation phase, we identified 3 ways Charlie could help the driver reach his/her destination by combining different multimodal elements to develop a seamless interaction between Charlie, the driver and even a passenger seated in the car.

Designing 3 navigation modes 

Next Steps

Our team would like to test Charlie's intelligence and functionality. We would create a behavioral prototype to understand if Charlie is giving useful and intuitive information to the driver. This would be a crucial step in developing the navigation system.

Made with love in San Francisco

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